Service & Repairs

The Cotton Cupboard Quilt Shop services all BERNINA and bernette sewing machines. Our full-time service department is led by Bob Numrych, BERNINA Certified Technician. Bob also teaches our BERNINA owner Mastery Classes and has advanced certification on the 7- and 8-Series domestic machines, as well as the Q-Series longarms.

In addition to our in-house technicians, we work with Tracy Redmond from Machine Repairs by Tracy in Dover-Foxcroft for servicing other brands. Tracy is a Factory Authorized Viking, Pfaff and Singer Technician and picks up/drops off machines each week at The Cotton Cupboard Quilt Shop for your convenience.

FAQ:

Q. How often should I have my machine serviced?

A. An annual clean, oil and adjust (COA) service is usually sufficient. If you are an avid sewer, you may want to have it done more often. Listen to your machine - it will tell you when it needs attention.

Q. What do I bring when having my machine serviced?

A.
  1. Foot Pedal
  2. Power Cord
  3. Bobbin and Bobbin Case
  4. Foot #1
Please be sure that your Foot Pedal and Power Cord have your name on them. We do not need all of your accessories, manual, thread, needles, extra bobbins etc. If you are having a specific problem it is very helpful if you bring a sample of it with you.

Q. What will servicing my machine cost?

       A. For regular domestic machines, a yearly clean/oil/adjust (COA) service will cost $85.
            If your machine also embroiders and you want your separate embroidery module checked and cleaned as well, the cost will be $125 instead.
            Serger COA service is $125.
            Actual repair visits when things go wrong or break are $60/hr plus any parts needed.
            On-site appointments in your home can be scheduled as well. Cost is .57/mile round trip and $60/hr from time of leaving shop to returning to shop.

Q. How long will my machine be at The Cotton Cupboard for service?

A. Generally, you should have your machine back within 2 weeks. This can vary depending on how many machines are ahead of yours and if your machine needs any parts.

A few tips to keep your machine running smoothly between services.

  1. Change your needle every 3-4 bobbins (about every 8 hours of sewing).
  2. Be sure not to pull your top thread back through the machine. Cut it at the spool and with your presser foot lifted, pull the thread out through the needle.
  3. Remove your stitch plate, bobbin and bobbin case and clean around that area with soft brush or Q-Tip. This should be done when you are done sewing for the day. (Note on Q-tips: These are wonderfully useful, but be careful not to leave any cotton shreds in the machine after.)
    DO NOT USE CANNED AIR TO BLOW OUT THE DUST!!! This actually blows many fibers deeper inside the machine.
  4. Most BERNINAS have industrial-style hooks and require light oiling. Most bernettes use low-mass hooks and bobbin carriers and do not require oil. Refer to your owner's manual for instruction on whether/how often and where your machine might need oil.
  5. Always use a surge protector for your machine.
  6. When not using your machine keep it covered with a dust cover.