| How often should I have my machine serviced? |
An annual clean, oil and adjust (COA) service is usually sufficient. If you are an avid sewer (Million Stitch A Year Club), you will want to have it done more often. Listen to your machine - it will tell you when it needs attention.
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| What do I bring when having my machine serviced? |
1. Foot Pedal
2. Power Cord
3. Bobbin and Bobbin Case
4. General sewing foot (#1, #1C, or #0 for older machines)
Please be sure that your Foot Pedal and Power Cord have your name on them. We do not need all of your accessories, manual, thread, needles, extra bobbins etc. If you are having a specific problem it is very helpful if you bring a sample of it with you.
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| What will servicing my machine cost? |
-For regular domestic machines, a yearly clean/oil/adjust (COA) service will cost $99, plus parts if any.
-For Mega-bobbin machines (newer 4/5/7-Series) COA service will cost $149, plus parts if any.
-For 8-Series and 9-Series machines and L8 air-thread sergers COA service will cost $199, plus parts if any.
If your machine also embroiders and you want your separate embroidery module checked and cleaned as well, the cost will be an additional $40.
-Regular serger and cover stitch machine COA service is $149, plus parts if any.
Actual repair visits when things go wrong or break are $60/hr plus any parts needed.
On-site appointments in your home can be scheduled as well. Cost is a flat $99 service fee plus .67/mile round trip and $60/hr from time of leaving shop to returning to shop.
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| How long will my machine be at The Cotton Cupboard for service? |
Generally, you should have your machine back within 2-3 weeks. This will vary depending on how many machines are ahead of yours and if your machine needs any parts that are not in stock. You can call the service team and put your name on the schedule in advance and they can call you when they are ready to work on your machine so you can bring it then.
Also, same-day appointments can be made on a limited basis. For most machines*, you bring your machine in by 10am and it will be ready to pick up after 3pm the same day. The cost is an additional $50 over the cost of the regular service or repair. Advance scheduling is required.
*8-Series domestic and L8 air thread sergers are not normally scheduled for same day service because of the length of time they require to service.
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